Orders & Shipping

Q1: How do I track my order?

Once your order ships, we'll send you an email with a tracking number. You can click the link in the email or visit our Order Tracking Page to check your order status.

Q2: Can I change or cancel my order after placing it?

We start processing orders as soon as they’re placed, so we can’t guarantee changes or cancellations. If you need to make a change, please reach out to us as soon as possible, and we’ll do our best to help.

Q3: How long does it take to process my order?

Orders are usually processed within 24 hours. During busy seasons, processing may take slightly longer.

Q4: What shipping options do you offer?

We ship via UPS, FedEx, and USPS, depending on your location and selected shipping method.

Q5: How long does shipping take?

Estimated delivery times:
Standard Shipping: 7-12 business days
(Estimated delivery times may vary based on your location and carrier delays.)

Q6: My package is delayed-what should I do?

If your package hasn't arrived within the expected timeframe, please Contact Our Support Team, andwe'll look into it.

Q7: Do you offer free shipping?

  • We offer Free shipping on orders over USD 49 (after discounts, excluding tax).
  • A USD 6.99 shipping fee applies to orders under USD 49.

Please note that an additional fee of $12.99 will be charged for shipments to Finland, Sweden, Switzerland,Norway, Israel, Iceland, Saudi Arabia, and the United Arab Emirates.

Q8: My tracking hasn't updated-what's going on?

Sometimes, tracking updates can take 24-48 hours to appear. If there's no update after that, Reach OutTo Us, and we'll check with the carrier.

Q9: What if my package is lost or arrives damaged?

If your package is lost in transit or arrives damaged, Contact Us within 7 days with your order numberand any photos (if applicable), and we'll take care of it for you.

Returns & Refunds

Q1: What is your return policy?

We accept returns on most items within 30 days of receipt. Items must be unused, in their originalpackaging, and include all accessories. Some exclusions may apply-see our Return Policy for details.

Q2: How do I start a return?

To initiate a return, please contact our support team with your order number. We'll provide a returnauthorization and instructions.

Q3: Do I have to pay for return shipping?

  • If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the returnshipping costs.
  • If you are returning an item for any other reason (e.g., change of mind), you will be responsible for thereturn shipping costs.

Q4: Can I return an item if l've used it?

Items must be unused and in resellable condition to qualify for a return. If there's a defect or issue,
please reach out to us.

Q5: How long does it take to get my refund?

Once we receive your return, we'll process your refund within 3 business days. Refunds are issued toyour original payment method. It may take 3-7 business days for the funds to appear in your account,depending on your bank.

Q6: Can I get a refund if I used a discount code or gift card?

Discount codes are non-refundable. If you paid with a gift card, the refund will be issued as store credit.

Q7: What if I received the wrong item or a defective product?

We're sorry for the mix-up! Contact us within 7 days of delivery with your order number and photos, andwe'll make it right-whether that means a replacement or a full refund.

Q8: Do you offer exchanges?

At this time, we do not offer direct exchanges. If you would like a different item, please initiate a return fora refund and place a new order for the item of your choice.

Q10: Are any items non-returnable?

Yes, the following items cannot be returned:

  • Used tools showing normal wear
  • Products damaged by improper use
  • Customized products
  • Clearance or final-sale items
  • Missing accessories or original components

Q11: What if my return is late?

Returns outside our standard policy may be subject to a restocking fee or denied. Contact us, and we'llsee what we can do!

Warranty & Support

check_box

Warranty Coverage

Q1: What does your warranty cover?

Our products come with Lifetime Warranty Support covering quality-related issues, including defects in materials and workmanship.

This warranty does not cover normal wear and tear, accidental damage, improper use, or unauthorized modifications.

Q2: How long is the warranty period?

MOQWAIG provides Lifetime Warranty Support from the date of purchase.

We are committed to ensuring long-term reliability and helping customers enjoy dependable tools for years to come.

Q3: Is my warranty transferable?

The warranty applies to the original purchaser and is intended to provide long-term support throughout the product’s lifetime.

Q4: My product isn't working. What should I do?

Please reach out to our support team for assistance.

Q5: Do you offer replacement parts?

Yes! If you need a replacement part, visit our Parts & Accessories Store or contact our team to checkavailability.

Q6: Can I extend my warranty?

We offer extended warranty options for select products. Check your product page or contact us to see ifan extension is available.

Payment & Billing

check_box

Payment Methods

Q1: What payment methods do you accept?

We accept a variety of payment options, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Shop Pay & Apple Pay & Google Pay

Q2: Can I use multiple payment methods for one order?

At this time, we only accept one payment method per order. However, you can combine a gift card withanother payment method.

Q3: When will my payment be charged?

Your payment will be charged at checkout.

Q4: Why was my payment declined?

If your payment was declined, check the following:

  • Ensure your card details are entered correctly.
  • Confirm your card has sufficient funds.
  • Contact your bank to verify there are no security holds.
  • Try an alternative payment method.

If the issue persists, contact our support team for assistance.

Q5: Why do I see a pending charge on my account?

Some banks may place an authorization hold when you place an order. This is temporary and willdisappear once the payment is fully processed.

Q6: Do you charge sales tax?

Sales tax is calculated based on your shipping address and applicable state laws. The final tax amountwill be shown at checkout.

Q7: Where can I find my invoice or receipt?

Your order confirmation email includes your receipt. You can also log in to your account and download acopy under Order History.

Q8: How do refunds work?

Refunds are issued to your original payment method within 7 business days after approval. Processingtimes may vary based on your bank or credit card provider.

Q9: I see an unexpected charge-what should I do?

If you notice an unauthorized charge, please:

  1. Check if a family member made the purchase.
  2. Review your order history for duplicate charges.
  3. Contact your bank to report the transaction if needed.

Still need help? Contact our support team immediately.

Product Information

check_box

Product Details

Q1: Where can I find more details about a product?

You can find detailed product information on the product page, including:

  • Description
  • Specifications (size, weight, materials)
  • Features and benefits
  • Customer reviews

Q2: How do I know if a product is right for me?

Check the product description and specifications for all the details. If you need further assistance, oursupport team is available to answer any questions!

Q3: Is the product I want in stock?

Product availability is shown on the product page.

Q5: How do I take care of my product?

Each product comes with specific care instructions, which you can find in the Product Manual.

Q6: Do you offer replacement parts for your products?

Yes! You can find replacement parts for many of our products in the Parts & Accessories section onthe website. If you're unsure about the part you need, feel free to contact our support team

Q7: What if I need help with setting up or using my product?

We offer support guides, tutorial videos, and our customer service team is available for any assistanceyou need. Visit our Product Support Page for more info.

Q8: Can I get technical support for a product?

Yes! If you're experiencing issues with your product, please contact us for personalized assistance.

Contact us